Service management: strategy and leadership in service business

RecordNumber
9679
Author
Normann, Richard , Normann, Richard
Title
Service management: strategy and leadership in service business
Author Statement
Richard Normann
Edition
3rd ed
Publication
John Wiley , John Wiley
Publication Year
2000
Collation
xix, 234 p., illus
Notes
0471494399 , Bibliography: p. [229]-230
Subject
Service industries
LC Class
HD
LC Number
9980.5
LC CutterNumber
.N67
LC Date
2000
وارد کنندة اطلاعات
حسيني
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Normann, Richard , Normann, Richard