چكيده به لاتين
In recent years, the increasing volume of knowledge and the necessity of using knowledge in different organizations have provided the grounds for the emergence of knowledge management. Knowledge management in project-based organizations is not the same as task-based organizations. It is because of the temporary characteristic of projects, which leads to forget the valuable experiences of projects. Although many project-based firms have been trying to use their resources for the implementation of knowledge management, it is still doubtful whether the utilization of resources has been associated with an acceptable efficiency or not. Therefore, a gap can be clearly witnessed for ranking the project-based firms by using a suitable method for determining the most efficient companies in the field of knowledge management.
Having accomplished the literature review, a robust input-based BCC model, with three inputs and three outputs, was proposed to rank the firms. The content validity of the model was verified by the participation of experts. Data envelopment analysis (DEA) is a mathematical programming technique for evaluating the efficiency of the decision-making units. In order to model the effect of data noise, it was combined with robust optimization. Afterward, a questionnaire, containing 48 questions, was designed, which was filled out by the knowledge managers of 18 project-based firms.
In continuance, the DEA model was initially implemented with no uncertainty. Next, the robust DEA model was performed with three different values of the turbulence in data (i.e., 0.01, 0.05, and 0.10).
Ultimately, it was found that three companies, namely Pasargad Oil Co., Fakoor Sanat Co., and MAPNA Group, are the most efficient project-based companies performing knowledge management, and Kayson Inc. is the most inefficient company in this regard. GAMS software is used for coding.
