چكيده به لاتين
With the growth of interactive systems and their replacement instead of human operators, addressing these systems and efforts to improve the human-computer interaction is increasing. According to research, the best way to increase interoperability in service processes is through the use of self-service technologies, which aims to increase user engagement in the service process. Accordingly, government office counters were selected as case study and the service process was studied. In the first phase of this research, the concepts of self-service design and service design were analyzed and then examined the studies on providing self-service technologies in various fields and actions taken by activists in this area. Based on the information and theoretical foundations in the design phase, direct observation, interviews with experts and interaction with users were addressed and, based on the analysis of the information obtained, led to the design of an interactive kiosk and user interface to provide an experience. Different from the way services were provided in government office counters.
Keywords: services Design, Self-service technology, Government office counters, Interactive kiosks
