چكيده به لاتين
This research applies how to design and build a set for ordering food in self-service restaurants with an interactive approach and the type of project. In this research, the twin diamond methods for product design, user-centered design to evaluate designs made with target group users, design for construction and assembly, interview, subtle observation, secondary research, brainstorming, stakeholder diagram, scenario writing, storyboard, Wizard of Oz, usability testing and thinking out loud while doing it. The collection means the service-product system. To design products, in the first step, idea generation, evaluation of ideas, and selection of the best idea. In the second step, redesign the product collection using the user-centered design by performing three stages of usability testing. In the last step, the creation of products for Construction and assembly was done with the aim of optimization. The designed products include a remote, a base for displaying product information, a program for customers to carry out the purchase process, a program for restaurant employees to define, create and modify the product information, and a program for cashiers to communicate with remotes and programs. They are customers. After the last usability test, the users of the target group, who were in the age range of 18-55 years and had digital literacy in addition to having a minimum education (reading and writing), were satisfied with the designed and built products and acknowledged that This collection could improve the process of ordering food in self-service restaurants.
