چكيده به لاتين
Despite the significant focus of smart cities on innovation in technology and economic growth, researchers in recent years have emphasized the necessity of cultivating smart residents. Because if smart cities do not move towards a real citizen-centered direction, most of the launched initiatives will become technology-based solutions led by the government, and the role of citizens will be reduced under the dominance of machines and technologies. In this context, practical experiences have also shown that the success of smart cities is not related to the implementation of technologies and huge projects, but primarily depends on the acceptance and desire of citizens to use technologies and reach a significant mass of ordinary users who can ensure the efficiency and sustainability of local services in the medium term. Therefore, paying attention to the component of smart people, as a necessity, is in front of technological determinism and in a way strengthens the bottom-up management ideas in which people have the ability to change the conditions and can help in creating a smart city - along with ICT that A lot of emphasis has been placed on it - to play a more distinct and diverse role and play a role as major players who shape the smartness of the city through continuous interaction and their levels of use of smart citizen services lead to the improvement of the efficiency of services and smart management of the city.
Therefore, considering the importance of citizens' willingness to accept and continuous use of technologies in their daily lives, and the significant impact of this issue on the success of cities in the path of achieving smartness, the present research seeks to develop a framework for the acceptance and continuous use of smart citizenship services by citizens. Focusing on the use of the residents of the 12th district of Tehran, it is the portal of the smart citizen service provision unit, that is, "MyTehr@n". Therefore, with parallel use of the positivist and interpretivist paradigms, inductive and questioning strategies, survey and case study strategies, simultaneous-triangulation mixed (combined) method and also benefiting from researcher-made questionnaire and semi-structured interview, data collected from a total of 820 residents of the 12th district of Tehran were analyzed in terms of their performance (how they face) with the comprehensive citizenship service app (MyTehran), with various statistical and questionnaire mechanisms. At the same time, 178 scientific documents in the field of factors affecting the acceptance or continuation of the use of smart services, based on inductive strategy, literature review strategy and systematic review technique, and the findings extracted from them were used to discuss and rationalize the findings of the present study.
The qualitative and quantitative findings of the study show that in the framework and proposed path to increase the acceptance and continuous use of smart services by Tehrani citizens, the most important priorities and prerequisites to encourage citizens to adopt more active roles (accepting services and continuous users of services), in the first place Raising awareness and building trust, and secondly, providing the quantity and quality needed by citizens in services. In order to achieve the most active patterns of citizenship, ensuring the necessary platform for citizens to achieve higher levels of social feelings (sense of citizenship, environmental citizenship, sense of belonging and willingness to participate) should be put on the agenda.
