RecordNumber
57670
Title
Call centres and human resource management : a cross-national perspective
SubTitle
a cross-national perspective
Author Statement
edited by Stephen Deery and Nicholas Kinnie Call centers and human resource management
Publication
Palgrave Macmillan Basingstoke, Hampshire New York
Publication Year
2004
Collation
xi, 295 p. : ill.
Notes
"The material is drawn principally from a conference held at King's College London in November 2001"--Introd , Includes bibliographical references and indexes
Subject
Call centers Great Britain Personnel management , Customer services Great Britain Management , Call centers Australia Personnel management , Customer services Australia Management , Call centers United States Personnel management , Customer services United States Management
ADDED ENTRIES
AU Deery, Steve , AU Kinnie, Nicholas, 1955-
نام فايل
eb231d46