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RecordNumber
57670
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Title
Call centres and human resource management : a cross-national perspective
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SubTitle
a cross-national perspective
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Author Statement
edited by Stephen Deery and Nicholas Kinnie Call centers and human resource management
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Publication
Palgrave Macmillan Basingstoke, Hampshire New York
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Publication Year
2004
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Collation
xi, 295 p. : ill.
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Notes
"The material is drawn principally from a conference held at King's College London in November 2001"--Introd , Includes bibliographical references and indexes
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Subject
Call centers Great Britain Personnel management , Customer services Great Britain Management , Call centers Australia Personnel management , Customer services Australia Management , Call centers United States Personnel management , Customer services United States Management
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ADDED ENTRIES
AU Deery, Steve , AU Kinnie, Nicholas, 1955-
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نام فايل
eb231d46
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Link To Document :
