Normann, Richard , Normann, Richard

Title

Service management: strategy and leadership in service business

Name: Service management: strategy and leadership in service business
Author: Normann, Richard , Normann, Richard

Author Statement

Richard Normann

Edition

3rd ed

Publication

John Wiley , John Wiley

Publication Year

2000

Collation

xix, 234 p., illus

Notes

0471494399 , Bibliography: p. [229]-230

Subject

LC Class

LC Number

9980.5

LC CutterNumber

.N67

LC Date

2000

وارد کنندة اطلاعات

حسيني

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