RecordNumber
9689
Author
Yeh, Raymond Tzuu-Yau
Title
Zero time: providing instant customer value- every time, all the time
Author Statement
Raymond Yeh, Keri Pearlson, George Kozmetsky
Publication
John Wiley
Publication Year
2000
Collation
xiv, 270 p., illus
Notes
0471392450 , Includes bibliographical references
Subject
Strategic planning , Consumer satisfactoin , Customer relations
ADDED ENTRIES
Kozmetsky, George , Paerlson, Keri ,
LC Class
HF
LC Number
5415.5
LC CutterNumber
.Y45
LC Date
2000
وارد کنندة اطلاعات
حسيني