چكيده به لاتين
Abstract:
Claim management is one of the important project’s discussions and challenges in the world. Many of project’s stakeholders belive it’s a destroyer event in construction industry. Todays, claims are inseparable part of projects and its management. Whereas claims could cause heavy negatively effects on the project’s implementation process and they could impress its justifiable, so need to claim management is the appreciable completely.
This research’s gold is identification and grade the importance causes of claims in construction projects in Iran by interpretive structural modeling.This research is a applied research whith insist on the goal and it’s adescriptive –survey research with insist on collection .
In this regard, in this research, research data are gathered by literature review study and interview with experts whereupon 150 causes of claim were found. After that they were analize and their similar causes were mergered or were removed 34 causes of claim remained. Then these causes by questionnaire in cluding frequency and intensity of impact were distributed among experts. As the most important causes of claim in construction projects are determined that they are contained 10 causes.Then relation model between causes of claim in construction projects is specified by Interpretive structural modeling. After that suggestions for prevention and claim management on base detected model was presented.
Research results show that between causes of claim in construction project , these causes: selecting contractor on base low price without notice to qualification and technical ability, ambiguities in contract documents and clauses, unexpected change in exchange and interest and low price of contract due to high competition, have a maximum degree in driver power and impressment upon other causes, also these causes have a minimum degree in dependence.
Keywords: Claim management, Construction project, Cause of claim, Interpretive structural modeling
