چكيده به لاتين
Abstract
Over the past years, with the rising cost of health care in most countries and the importance of proper functioning of these centers due to their close relation with human life, much attention has been paid to different parts of the field. One of the best tools and methodologies for improvement is lean principles and thinking which always aim to create values in the system by eliminating losses and creating continuous motion. Therefore, with the measurement of hospital performance based on lean principles and identification of the factors which function as obstacles to the execution of this approach in the aforementioned centers and also by rating them, health centers can be led toward application of the principles of lean thinking.
This study has aimed to develop Goodson’s rapid performance assessment for health centers. Unlike other performance evaluation models, this model does not require abundant primary data and long periods of time and in the shortest possible time it helps managers to receive optimum feedback towards their performance.
In the emergency department as one of the hospital units, due to time constraints and lack of treatment facilities in times of congestion, a relatively large loss occurs. At the same time because of their high sensitivity and critical activities, these centers require the most optimum performance and operation of existing resources. Therefore, this study has aimed to develop Goodson’s rapid performance evaluation model which is based on lean principles for the measurement of the performance of emergency departments.
Therefore, after development of the model based on lean thinking principles and values in health centers and designing evaluation forms in order to evaluate the validity of the model, the performance of the emergency department of a large hospital in Tehran was investigated. After observation, scoring and analysis, the proposed results for the revision of supply chain systems and repair equipment Emergency Center were presented.
Keywords: Performance Evaluation, Emergency Department, Rapid performance assessment, lean principles.
