چكيده به لاتين
As a managerial initiative, Business Process Management (BPM) enables organizations to act more effectively and efficiently to survive in the global changing environment. According to customer requirements, BPM can continuously improve processes, reduce cost and time, and improve service and product quality. BPM implementation lifecycle includes process identification, process discovery, process analysis, process redesign, process implementation and process monitoring & controlling. Based on the relevant literature, one of the main success factors for BPM implementation is the organizational capabilities, including: Strategic Alignment, Governance, Method, IT, People and Culture. This research aims to prioritize these six organizational capabilities in various phases of BPM implementation, using ANP method and compare the results in large organizations and small & medium enterprises (SMEs). For this purpose, a questionnaire survey was conducted and 24 respondents who had good experience in process implementation were approached. The collected data were analyzed using Super Decision software. The results were then approved by 7 experts. The study showed that Strategic Alignment and Governance were the main needed capabilities in large organizations, whereas in SMEs People and Governance were the most critical capabilities. The change in prioritization of each capability during the BPM implementation lifecycle was also analyzed. Results of this research can be a road map for organizations and their consultants to focus on necessary organizational capabilities in different phases of BPM implementation.
