امير سليماني

Nowadays in the world, services have overtaken production, and the quality in providing services is holding a competition without a finish line. In today's world, economies are clearly moving towards services, so that countries that have advantages in this field due to their natural, religious, cultural, historical, etc. infrastructures have surpassed other countries. The extent and manner of distribution of urban services can play an effective role in the economic development of urban areas, and one of the criteria of sustainable urban development is paying attention to the distribution of urban services which in this regard, the development of urban services should be such that it causes social and economic development among cities. The purpose of the current research is to examine the decision models in the design of municipal service network. For this purpose, in this research, a non-deterministic scenario-based programming model has been presented to face the municipal service network redesign problem, in which the flow between network points, the cost of movement between network points, the cost and the candidate location for the establishment of electronic service offices have been formulated. In the presented model, there are two objective functions, the first function seeks to minimize the total cost in the model and the second function seeks to maximize service delivery and social fairness in the network. Due to the importance of risk and demand uncertainty in the service network, the problem was modeled in a scenario-based manner and was solved using the linear, single-level, and augmented epsilon-constraint method 2 (AUGMECON2). The results of the model were eva‎luated using a case study. Based on the results, the candidate points for the establishment of service offices were selected and the flow between network points was determined. In the final conclusion, it has been determined that the scenario-based approach used had superiority over the deterministic solution approach in optimizing the problem objectives and the proposed innovation of modeling the problem with coverage radius for the electronic service offices yielded better results than the approach of modeling without said innovation.

بازطراحي شبكه خدمات شهري , دفاتر خدمات الكترونيك شهرداري , خدمات‌رساني و عدالت اجتماعي , بهينه‌سازي استوار سناريومحور

Municipal Service Network Redesign , Municipal Electronic Service Offices , Service Providing and Social Fairness , Scenario-Based Robust Optimization

Amir Soleymani

Mir Saman Pishvaee