Designing a model for eva‎luating the performance of educational units based on the BSC and MADM techniques (Case Study: Faculties of Iran University of Science and Technology)

1/1/1900 12:00:00 AM

Today, given the challenges facing organizations, having metrics to determine an organization’s current position and plan based on strengths and weaknesses seems increasingly necessary. Organizations consider performance eva‎luation an unavoidable matter in order to gauge their efficiency in achieving their goals. Performance eva‎luation in a university, which is one of the foundational and long-standing pillars of educational and research institutions in the country, requires the adoption of an approach for a better understanding of its conditions, particularly considering the widespread development of higher education systems. Understanding the status of universities through performance eva‎luation helps them to adopt more suitable educational, research, and institutional policies for implementing the university system. Today, due to the vital role of educational institutions in society, many researchers are attracted to the field of performance eva‎luation of universities and higher education institutions. The purpose of this research is to identify key factors and indicators affecting the performance eva‎luation of higher education units based on the Balanced Scorecard and to present a practical model for eva‎luating the performance of educational units in accordance with the latest research findings in this field as well as the latest developments in the higher education system. The performance eva‎luation model is designed with 4 perspectives and 25 indicators and has been implemented in a case study at the faculties of Industrial Engineering, Electrical Engineering, and Computer Engineering at the Iran University of Science and Technology. The results indicate that the Faculty of Industrial Engineering has scored the highest in the eva‎luation compared to the other faculties studied. 10 indicators present in the research model that have not been considered in the current strategic plan of the university are suggested for improving the university’s strategic plan.

ارزيابي عملكرد , كارت امتيازي متوازن , مؤسسات آموزش عالي , مدل ارزيابي عملكرد , روش هاي تصميم‌گيري چندشاخصه

Performance eva‎luation , Balanced Scorecard , Higher Education Institutions , Performance eva‎luation Model , Multiple Attribute Decision Making

Mehdi Shafaei

Dr. Mohammad Mahdavi Mazdeh