Emotional intelligence and conflict management using third-party conflict resolution:A mix-method eva‎luation study

1/1/1900 12:00:00 AM

Considering the increasing progress of technology and the fact that organizations have access to modern technologies and technical knowledge for their development, today attention is paid to employees as the human capital of organizations, to reach organizational maturity, increase efficiency and Durability in the field of competition has received more attention than before. The purpose of the present study in the first stage is to discover and develop the theory on the subject of "conflict and its management in the organization" and in the next stage we will seek to find the connection between this theory and the category of "emotional intelligence". The collection of information on the subject of conflict management was done by semi-structured interview method and the interviews were held at the managers' place of residence using special interview methods to reduce bias, and in the continuation of the discovery and development of the theory, it was done using the foundational data theory method. Wang and Lu's emotional intelligence questionnaire method was used to eva‎luate the level of emotional intelligence of people. The statistical sample includes 15 senior managers of Isfahan Municipality with expertise in various fields. At the end of this research, it was concluded that managers should have high emotional intelligence for better conflict management in organizations, as well as human and behavioral issues that exist in organizations, affect the process of conflict management, which need It is a review of organizational policies and behaviors

هوش هيجاني , مديريت تعارض , روش ارزيابي تركيبي , نظريه ي داده بنياد , مطالعه موردي

emotional intelligence , conflict management , mixed-method analysis , grounded theory , case study

Mostafa sadeghzadeh

Parviz Ghoddousi