چكيده به لاتين
Today innovation is defined as an interactive process for creating competitive advantage, solving problems, and learning, this study focuses on one type of innovation in the Ministry of Health. Specifically, it addresses the implementation of electronic prescription processes, the accompanying challenges, and how these challenges are categorized from the perspectives of managers, doctors, nurses, and patients, examining all aspects holistically. In this study, the research method employed is thematic analysis, and theoretical sampling based on purpose was conducted with 24 experts, including doctors, patients, nurses, and managers. The challenges of implementing process innovation for electronic prescriptions, from the managers' perspective, include compliance with Ministry of Health requirements, resistance to change, data management, information security, selecting and implementing the appropriate system, communication and coordination, support and training, maintaining patient privacy, and efficiency and productivity. Doctors highlighted issues such as information security, a user-friendly interface, customization capability, high accuracy and precision, appropriate efficiency, assurance of patient privacy maintenance, compliance with national and international standards, and cost management and financial efficiency. Nurses pointed out aspects such as sufficient training and familiarity with electronic systems, protection of privacy and information security, compatibility with workflow, and facilitating information access. Patients emphasized concerns regarding awareness and training, privacy and information security, compatibility with patient needs, access to technology, technical and technological support, flexibility, system quality, reliability, and usability. The study revealed that the proposed solutions for implementing the Ministry of Health’s standards and guidelines include developing specific organizational and managerial policies and strategies. To address resistance to change, it emphasized appropriate staff training, active communication with them for managing changes, forming multidisciplinary teams, and defining effective communication tasks and processes. Regarding data and information management challenges, the study highlighted the need for robust data and information management systems and implementing appropriate security policies and processes to protect confidential patient information. For maintaining patient privacy, necessary actions included establishing protective policies and processes and precise management of access to medical information.
